Terms & Conditions
Customer Care
At Little Rascal, your satisfaction is our top priority. We are committed to providing a friendly, reliable, and straightforward shopping experience for you and your pet.
If you have any questions about your order, a product, or our store, please do not hesitate to get in touch. You can reach us via the Contact page on our website, and we will do our best to respond within 1–2 business days.
We are here to help with:
– Order tracking and delivery queries
– Product information and recommendations
– Returns, refunds and exchanges
– Any other questions or concerns
We believe that great customer care is just as important as the products we offer. Your trust means everything to us, and we will always do our best to make things right.
Privacy & Safety
At Little Rascal, we take your privacy seriously. Any personal information you share with us is used solely to process your order, communicate with you about your purchase, and improve your shopping experience.
We do not sell, rent, or share your personal data with third parties for marketing purposes. Your information is stored securely and in accordance with applicable data protection regulations.
When you place an order, we collect only the details necessary to fulfil it, such as your name, delivery address, email address, and payment information. Payment transactions are processed securely through trusted third-party providers and we do not store your full card details.
If you have any questions about how your data is used or wish to request access to or deletion of your personal information, please get in touch with us via the Contact page and we will be happy to assist you.
Wholesale Inquiries
We currently do not offer a wholesale programme, but we would love to hear from businesses and independent pet shops who are interested in stocking Little Rascal products.
If you are a retailer and would like to learn more about potential partnership opportunities, please get in touch with us via the Contact page. Include a brief description of your business and we will get back to you as soon as possible.